Last updated: 3 November 2026
DentXOne sends appointment confirmations, reminders and clinic updates to patients through WhatsApp, using the WhatsApp Business Platform (Cloud API) provided by Meta. This policy explains what patient data is involved, why we use it, who it is shared with, and how patients can control it.
DentXOne is a dental clinic management service operated by Flizk (flizk.com). Each clinic that uses DentXOne decides why patient data is collected. We process that data on the clinic's behalf to deliver the messages.
We process only what is needed to send and track a message.
| Data | Source | Purpose |
|---|---|---|
| Patient name | Clinic's patient record | Personalise the message |
| WhatsApp phone number | Clinic's patient record | Deliver the message |
| Appointment details (treatment, date, time, doctor) | Clinic's appointment record | Fill the message template |
| Clinic name and phone | Clinic profile | Identify the sender and contact point |
| Delivery status (sent, delivered, read, failed) | WhatsApp webhooks | Show clinics whether a message arrived |
| Button replies (Reschedule, Cancel) | Patient's tap on a message | Update the appointment |
| Replies typed by the patient | Patient's WhatsApp message | Pass to the clinic for follow-up |
We do not send marketing or promotional messages through these templates. Message content is limited to appointment information and does not include diagnoses, prescriptions or treatment notes.
We use WhatsApp data only to send appointment-related messages for the clinic the patient booked with: confirmations, reminders, rescheduling and cancellation notices. We do not sell patient data or use it for advertising.
Consent is collected by the clinic when the patient provides their phone number and agrees to receive WhatsApp messages. The clinic is responsible for recording that consent, and DentXOne only sends messages to numbers the clinic has marked as opted in.
Patients can opt out at any time by:
Once a patient opts out, no further WhatsApp messages are sent. Appointment information is still available through the clinic.
Under India's Digital Personal Data Protection Act, 2023, patients can:
To make a request, email privacy@flizk.com with the patient's name, the clinic and the WhatsApp number. We reply within 30 days. Requests about clinical records are handled together with the clinic, since the clinic controls those records.
Data deletion instructions. To delete WhatsApp-related data, email privacy@flizk.com with the subject "WhatsApp data deletion". We delete message logs and contact details linked to that number from our systems and confirm by email. Data already held by Meta is governed by Meta's privacy policy.
Changes to this policy. We will update this page when our WhatsApp use changes and show the date of the latest update at the top.
Contact. Flizk, Chennai, Tamil Nadu, India · privacy@flizk.com
Questions about this policy? Contact us.