Terms of Service

1. About these terms

These terms govern your use of DentXOne, a dental clinic management service operated by Flizk ("Flizk", "we", "us"). By creating an account or using DentXOne, you agree to these terms. If you use DentXOne on behalf of a clinic, you confirm you have authority to accept them for that clinic.

2. The service

DentXOne provides tools for clinics to manage appointments, patient records, prescriptions and communication with patients, including WhatsApp messaging. We may add, change or remove features from time to time and will give reasonable notice of material changes.

3. Accounts

• You must provide accurate information and keep your login details secure.
• You are responsible for all activity under your account, including activity by your staff.
• Tell us promptly at support@flizk.com if you suspect unauthorised access.

4. Clinic responsibilities

Each clinic is responsible for:

• the accuracy and lawfulness of the patient data it enters
• obtaining and recording patient consent before using patient data or sending WhatsApp messages
• complying with applicable laws, including India's Digital Personal Data Protection Act, 2023 and medical record-keeping rules
• the clinical decisions it makes. DentXOne is a management tool and does not provide medical advice.

5. WhatsApp messaging

• WhatsApp messages are sent through the WhatsApp Business Platform provided by Meta. Use of messaging is also subject to Meta's WhatsApp Business Terms and Commerce Policy.
• Clinics may send only appointment-related and other permitted transactional messages through DentXOne, and only to patients who have opted in.
• Clinics must not send spam, unlawful, misleading, abusive or promotional content without proper opt-in and approved templates.
• Patients who reply STOP must be removed from messaging. We may suspend messaging if opt-outs are ignored.
• Message delivery depends on Meta and the recipient's network. We do not guarantee that every message is delivered or read.
• Meta may change its pricing, limits or policies. We may pass on reasonable changes in messaging costs with notice.

6. Acceptable use

You must not:

• use DentXOne for anything unlawful or harmful
• attempt to access data belonging to another clinic
• interfere with or reverse engineer the service
• upload malicious code
• resell the service without our written agreement

7. Data and privacy

Our Privacy Policy at https://flizk.com/privacy explains how we handle personal data. For patient data entered by a clinic, the clinic decides why and how it is used, and Flizk processes it on the clinic's behalf. You keep ownership of your data and may export it on request.

8. Fees and payment

Fees, billing cycles and plans are set out in your order or on our pricing page. Fees are exclusive of applicable taxes such as GST unless stated. We may suspend the service for overdue payments after notice.

9. Availability and support

We aim to keep DentXOne available and secure, but we do not promise uninterrupted service. Planned maintenance will be announced where possible. Support is available at support@flizk.com.

10. Intellectual property

Flizk owns DentXOne, including its software, design and branding. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription. You grant us the right to process your data only as needed to provide the service.

11. Suspension and termination

You may stop using DentXOne at any time. We may suspend or end access if you breach these terms or the law, with notice where reasonable. After termination you may request an export of your data, and we delete it within a reasonable period unless the law requires us to keep it.

12. Disclaimers and liability

DentXOne is provided "as is" to the extent permitted by law. We are not liable for indirect or consequential loss, loss of profit, or loss resulting from clinical decisions, third-party services such as WhatsApp, or events outside our control. Our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. We will post the new version on this page with a new date, and for material changes we will notify account owners by email. Continued use after the change means you accept it.

14. Governing law

These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction.

15. Contact

Flizk, Chennai, Tamil Nadu, India
Email: support@flizk.com
Privacy: privacy@flizk.com